Our Methodology
A conversational, fieldwork-based approach
Every Wrenlow Group engagement begins with listening rather than presenting. Before we offer any observation, we spend time inside the organisation — reading documents, attending a small number of meetings or rituals as observers, and conducting confidential interviews across different levels and functions.
This fieldwork period is unhurried. We believe that the most important things about how an organisation actually functions take time to become visible, and that arriving with a ready-made analytical framework is one of the surest ways to miss them.
Our outputs are written rather than presented, and they are designed to be read slowly and referred back to over time. We do not produce slide decks.
We describe our work as "conversational" not because it is casual, but because the primary method — careful listening, honest reflection, considered response — is the same method that makes a good conversation good.
What to expect from any engagement
- A preliminary scoping call before any fee is agreed
- An NDA signed before any substantive work begins
- A senior practitioner present throughout
- A written output, not a slide presentation
- Post-engagement access for up to six months
Engagement I
Organisational Review Engagement
A considered review of how your organisation is currently structured, how decisions tend to travel through it, and where colleagues experience friction or dissonance. Our approach is quiet and conversational. We hold confidential interviews across levels, observe a handful of team rituals, and read internal documents at a measured pace.
The outcome is a written reflection — not a prescription — that offers observations and a set of questions the leadership team may find helpful to sit with over several months.
What is included
- Confidential individual interviews across levels
- Observation of team meetings and rituals
- Internal document review
- Written reflection report for leadership
- Six months post-delivery access to practitioner
Fee
MYR 3,760
In Conversation — How This Engagement Typically Unfolds
We begin with a scoping call to understand the organisation and what the leadership team is hoping to learn. If both parties decide to proceed, we sign an NDA and agree a timeline. Fieldwork typically takes three to four weeks, followed by two to three weeks of writing. The final document is delivered to the leadership team with an option for a single follow-up conversation if that would be helpful.
This engagement is particularly suited to organisations that sense something is not quite working but are not yet sure what that is — or where to look. It is a diagnostic tool, not a change programme.
We work alongside, not in front of, the team's leadership. This is important to us: the design decisions remain with the organisation. We help create the conditions for good decisions to be made.
Engagement II
Team Design Advisory
Tailored guidance for leaders reconsidering how a particular team or function is organised. We work alongside the team's leadership rather than taking over, holding structured sessions to clarify the team's purpose, the work it is asked to do, and the capabilities it currently brings.
Deliverables include a team design document, a short narrative summary, and a follow-up review session three months after the engagement concludes.
What is included
- Structured working sessions with team leadership
- Team design document
- Short narrative summary for broader sharing
- Three-month follow-up review session
- Practitioner access throughout the engagement
Fee
MYR 2,680
In Conversation — How This Engagement Typically Unfolds
We begin by understanding the team's current situation and what the leader is trying to achieve. Sessions are usually held fortnightly over four to six weeks and include some pre-work between meetings. The team design document is drafted collaboratively and reviewed by the leadership before finalisation. The three-month review is a light-touch conversation — often just one hour — to reflect on how the design has settled in practice.
Engagement III
Culture Reflection Session
A compact engagement for leadership teams who would like a facilitated conversation about their organisational culture, conducted with care rather than spectacle. We hold short preparatory interviews with each participant, then facilitate a half-day session designed to allow honest reflection without slipping into blame.
A brief written summary follows, capturing themes while respecting the confidence of individual contributions. Suited to leadership teams of between four and eight members.
What is included
- Preparatory interviews with each participant
- Half-day facilitated session
- Written thematic summary
- Confidentiality of individual contributions protected
Fee
MYR 1,140
In Conversation — How This Engagement Typically Unfolds
Preparatory interviews take place over one to two weeks before the session date. Each interview lasts thirty to forty-five minutes and is held in confidence. The half-day session itself is structured but not rigidly scripted — we follow the conversation where it needs to go, within a frame we agree with the leadership beforehand. The written summary is delivered within five working days of the session.
Culture conversations can easily become exercises in collective anxiety or mutual reassurance. Our facilitation is designed to create the conditions for something different — honest examination, held safely.
Choosing Your Engagement
Which engagement is right for your situation?
This table may help orient your thinking. If you are unsure, we are glad to discuss your situation before you decide.
| When you are asking… | Org. Review | Team Design | Culture Session |
|---|---|---|---|
| Why doesn't information flow well in our organisation? | |||
| How should we restructure this team? | |||
| What do our leadership team's dynamics actually look like? | |||
| We want to have an honest conversation about our culture | |||
| We need a structured design for a newly formed team |
Professional Standards
Standards shared across all engagements
Data security
Notes and documents shared with us are held securely and deleted at the conclusion of the engagement, unless otherwise agreed.
Informed consent
Participants always understand how their contributions will be used before an interview or session begins.
Senior delivery
All engagements are led by a practitioner with a minimum of ten years' organisational development experience.
Clear agreements
Every engagement begins with a written agreement specifying scope, deliverables, timeline, and fee. No surprises.
Not sure which engagement fits? Let's talk it through.
A short conversation usually clarifies which — if any — of our engagements would be useful. There is no commitment involved in having that conversation.
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